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maintenance and support

However well maintained your IT systems you are likely to have unexpected issues which can have a dramatic impact on the productivity of your business. We know how important it is that downtime is kept to a minimum should you experience an issue, and that’s where evolve can help. Our comprehensive range of IT support services are scalable to suit both small business through to large enterprise corporates.

All our support packages are available in two offerings (see below) and offer a variety of remote and on-site options for your critical IT systems and end-user IT support. Additional IT services options, such as out of hours support and pro-active monitoring for example, are also available upon request.

standard | critical systems support only

super | critical systems and end-user support

We understand that becoming ‘bogged down’ with IT issues takes you away from the job at hand and disrupts the effective running of your business. That’s why we have developed flexible IT support packages which are both comprehensive and cost effective to suit your budget and the level of service your business requires.

bronze | basic IT support

Our entry level support agreement designed for companies whom only require remote support. Via secure software our expert engineers can remote in to any of your computers or network and resolve issues immediately.

silver | extensive IT support

Our reactive mid-tier support is for companies that need an onsite service to resolve critical IT systems and remote only service for end user support.

gold | complete IT support

Gold support is our reactive high-level support that allows remote and onsite support for both critical and end user support.

platinum | enhanced IT support

Our platinum support is offers proactive IT support, where we monitor your IT systems and identify potential issues before they arise.

Whichever support package best suits your organisation and your budget, you’ll be guaranteed some of the fastest response times in the market and an exceptional level of customer service.

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thanks evolve

real people from real businesses talk about why they choose evolve

  • CXG | Suffolk

    CXG have specialised in residential letting and property management in Suffolk since 2007.

    “The support we receive from evolve has been excellent.”

    www.cxgonline.co.uk

  • Adcock Refrigeration and Air Conditioning | Cambridge

    Adcock Refrigeration and Air Conditioning design, install, service and care for systems in commercial, industrial and individual residential premises across the UK.

    evolve are quite simply the best provider our company deal with. 10/10″

    www.adcock.co.uk

  • Bike It International Ltd | Southampton

    Bike It International are a leading worldwide trade distributor of motorcycle and cycle parts and accessories to trade and retail.

    “I could not be happier with evolve and their services, any problems that we have are always sorted efficiently. 9/10.”

    www.bikeittrade.com

  • LHH Residential | London

    Established in 1986, LHH Residential are property professionals based in Kensington, specialising in residential sales, lettings, management and other property services.

    evolve have been excellent and provided a first class service and on a scale of 1-10 a definite 10. It has been great to have evolve on the other end of the phone or email to resolve all our challenges – all done this with speed and charm.”

    www.lhhresidential.co.uk

  • Aero Seats Ltd | London

    Aero Seat is a major supplier of used aircraft seats, selling predominantly overhauled and certified passenger seats.

    “10/10 superb customer service every time. Whereas before I would dread calling Vodafone to resolve my phone related issues, I know with evolve I can get matters sorted highly efficiently.”

    www.aero-seats.com

  • SRLV Accountants | London

    SRLV is a medium sized, independent firm of Chartered Accountants and business advisors based in London’s West End with 13 partners and over 100 professional and administrative staff.

    “We have dealt with evolve for a number of years now and I have to say they are amazing to deal with, prompt responses at all times and very helpful in getting things done.”

    www.srlv.co.uk

  • Wilkins Kennedy | nationwide

    Wilkins Kennedy provide a full range of accounting and business advisory services to businesses and individuals across the UK and abroad.

    evolve itself provide a really good service that I cannot fault. 10/10″

    www.wilkinskennedy.com